An Introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses.
ITIL covers five core disciplines:
•Continual Service Improvement
These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
By the end of this training you will:
•Learn about IT Service Management best practices, generic concepts, key principles, and ITIL 2011 process models that are required to clear the ITIL Foundation exam
•Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
•Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
•Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
•Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes
•Key concepts of ITIL
•Important principles for improving IT operations
•Vital processes and functions
•Practical guidance for applying ITIL to everyday IT situations
•How to align with business, control costs, and improve IT service quality
•Strategies to balance IT resources
There is no defined eligibility criterion for ITIL® Foundation exam.
•IT Managers/Support teams
•Service Delivery Professionals
•Application Management team/Development team